Contact Center services
FnG- BPO Services

YELLOW CAB, BLACK CAB, WHITE OR BLUE; ASK WHAT WE CAN DO FOR YOU!
FnG-BPO is here to help. We know that when patrons are calling your company, they don’t have time to waste. That is why we provide around-the-clock, live-voice assistance for countless businesses across the country, both large and small. Prompt response is everything in your industry, so our operators are committed to answering every inbound call within 3 rings or less. Callers will benefit from an almost instantaneous link to your taxi service, and that translates into increased revenue.

BENEFITS TO WORK WITH US

Your taxi service does not operate in a vacuum. You have competitors who are looking for every possible advantage over your business. If you want to survive, you have to beat them to the punch. Let FnG-BPO be your partner in client support solutions. Whether we are answering inbound calls or offering virtual support for your online booking and payment program, our call center agents provide a higher echelon of telecommunications services, putting you on the road to an expanded client base and an increased bottom line.

FnG-BPO offers followings to its valuable clients:
  • To assess their specific needs
  • Review their schedules
  • Provide pricing by request
  • Make reservations
  • Attach special instructions to the driver sheets where needed
  • E-mail confirmations
  • Generate invoices for affiliates and vendors
Future Now Group Inc Cabs and Limousines Dispatch Services offer followings to its valuable clients:
  • All dispatch services under one roof (Cab, Limos, Shuttles and Trucks)
  • 14 days free trial period
  • Cost reduction up to 70%
  • Ability to handle over 30,000 calls in a single shift of 8 hours
  • Dedicated resources (dispatcher and rooms)
  • Reducing customers’ churn rate
  • Efficient monitoring and tracking skills
  • Ability to expand operations
  • Multi-layered back up to ensure your business continuity
  • Extreme measures over data protection
  • Strict call quality compliance to deliver seamless services to your customers
  • Dedicated corporate account manager to respond you 24/7
  • Providing in-house built dispatch software to help you save up to 50% cost

Inbound

We treat your customers as our own and build our teams to embrace and reflect your brand. Focusing on the skills, development and well-being of our employees ensures that your customers are supported by some of the most skilled, enthusiastic and dynamic Customer Service Advisors available.

If you’re looking for help with any of the following, simply get in touch:
  • Inbound Customer Contact Handling
  • Social Media Support
  • Social Listening
  • Complaints Resolution and Handling
  • Insight and Analysis
  • Compliance and Risk Management
  • Back Office Support
  • Process Re-engineering and Improvement
  • Customer Acquisition
  • Revenue Generation
  • Cost-to-Serve Reduction
  • Service/Product Launch Support
  • 24/7 Multi-lingual Support
  • Leading Contact Management technology
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Outbound

FnG-BPO provides our clients with turn-key simplicity when it comes to fulfilling your demand generation needs. There are no surprises, because everything (including a list) is included with our services – may it be basic lead generation and business qualifications, to professional appointment setting, even staffed webinars and sales outsourcing.

Lead Generation –

FnG-BPO excels in lead generation and our services are designed to increase your sales and reduce your overall cost-per-sale. Specifically, we leverage our expertise to provide your sales team with qualified leads from interested businesses. Lead generation requires a specific skill set, and attention to detail in order to ask the right questions, speak with the right people and generate the interest in your business and services. We utilize our team of highly skilled telesales executives to provide you with extremely consistent results that are difficult to replicate with an in-house staff.

Appointment Setting –

The cornerstone of the services is our professional appointment setting, in which our experienced telesales executives schedule appointments for your sales team with interested prospects. Additionally, our proprietary technology allows us to set appointments directly on each sales person’s calendar in real-time, and even schedule around preset appointments or meetings. Whether you are looking to simply cut your prospecting costs, increase your sales team’s productivity or both, FnG-BPO can assist you with a business to business appointment setting campaign.

Webinars –

FnG-BPO leverages the most cutting edge technology to benefit your company. As the cost of travel increases for sales teams, the need for lower cost sales strategies become more important. Many of our clients have evolved their sales from in-person meetings to webinars and online demos of their products and services. Many salespeople are unfamiliar with the nuances of online meetings and sales in a virtual environment. Because of this, we have established a suite of skills which allow our telesales executives to run your online demonstrations, separate the buyers from tire-kickers and send you truly interested prospects looking to partner with your organization.

Sales Outsourcing –

FnG-BPO offers full sales cycle outsourcing. From start to finish, our experienced telesales agents will make contact with a company, uncover a need to utilize your products or services and close the deal over the phone for you. Our telesales executives have the most experience in the industry to effectively offer your product and keep the orders flowing in.

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Live Chat Service

Live Chat Service Guaranteed To Pay For Itself (And Then Some!)
We’re up to 50x cheaper than hiring a full-time employee! FnG-BPO’s live chat service will supply the chat software for your website free! All we have to do is pick a plan based on your monthly website visitor volume, and our 24/7 live chat professionals will become an integral part of your company’s website. Our agents will learn the ins and outs of your business and offer the support of a full-service, live chat customer service team (without the staggering overhead costs of bankrolling full-time employee salaries). And, that’s not even the best part. You are guaranteed to make your money back, and then some! So, what are you waiting for? Let’s start increasing your sales, revenue and customer satisfaction today!

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Chat Support

Future Now Group Inc Services is creating productive customer interactions through right customer support professionals at right time using effective and right channels. We are helping e-commerce businesses to build extreme customer confidence and boost their online sales. Our live chat agents increase your online conversions, reduce churn and create opportunities to cross-sell and up-sell your products and services. We let your brands interact with their customers directly and analyze their behavior which can later be used for effective marketing strategies. Future Now Group Inc Services offers real time opportunity to engage customers and prospects in a customized manner. We offer voice support agents who take your calls through a web based software and convert your online customers in to valuable sales leads. We let you take a step ahead of your competition. If your online customers are facing any difficulty during their online shopping and they are unable to explain it via live chat, our voice support agents talk to them and solve their problems instantly.

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Data Entry

Data entry is an essential service this day and age with professional data entry workers currently working in a side variety of businesses from medical facilities to law firms. Anytime those accurate records are needed, data entry services are required. When you choose FnG-BPO for all of your data entry needs you can feel confident knowing that we will always keep all of your data completely confidential. When you make the choice for outsourcing your companies data entry needs you can enjoy quality accurate work at a competitive rate that simply can’t be matched.

Some of the many data entry services provided by FnG-BPO are:
  • Data Entry From PDF Files
  • Data Entry Outsourcing
  • Hard copy data entry
  • Data entry verification for paper documents
  • Online / Offline Data Entry Service
  • Offshore Data Entry
  • Data Entry Into Online Systems
  • Image Entry
  • Insurance Claims Data Entry
  • Data Capture From Emails
  • Data Entry From Scanned Documents
  • Numeric Data Entry
  • Automated Data Entry
  • Data Entry From Various Forms
  • Legal Data Entry Services
  • Data Entry From Online Data Sources
  • Medical Data Entry
  • Medical Billing Data Entry
  • Remote Data Entry
  • Questionnaire Data Entry
  • Survey Data Entry
  • Data Entry From Handwritten Documents
  • Online Insurance Data Entry
  • Excel Data Entry
  • Internet Data Entry
  • Data Entry of Scanned Images
  • Data Entry and Document Conversion
  • Data Entry of Legal Documents
  • Business Transaction Data Entry
  • Data Entry from Printed Media
  • Online Form Entry & Submission
  • Indexing, sorting, pasting & Copying
  • Data Entry of Yellow/White Pages
  • Data Entry of Handwritten & Printed Material
  • Data Entry of Insurance Claim Forms
  • Data Entry of Company Reports
  • Data Entry of Surveys
  • Data Entry of Questionnaires
  • Data Entry of eBooks
  • Catalog Data Entry
  • Data Entry of mailing Lists
  • Data Entry of Text & Numeric Data
  • Database Data Entry
  • Offline Data Entry
  • Data Entry of Scanned Client Forms
  • Data Entry into QuickBooks
  • Data Entry of Job Skills
  • Internet Research & Website Entry
  • Convert PDF Docs to Word Docs
  • Data Entry of Real Estate Website
  • Online Data Entry through Remote Server
  • Internet Research & Data Entry
  • Data Scraping
  • Data Entry of Mailing Addresses
  • Type Data into Spreadsheets
  • Online Research & Data Entry to Excel
  • School Research & Data Entry into Excel
  • Creation of Backlinks through Forum Posting
  • Extracting Details from Business Cards
  • Create Website names list & Enter into Excel
  • Data Entry of Manuals & Dictionaries
  • Data Entry – Enter Addresses into an Excel

We are a highly experienced full service back office and data entry service provider and offering services in the areas of data entry, data processing, data conversion, forms processing, web and internet research, OCR and scanning. We utilize only the latest technology and all work is supported by our in-house programmers and quality control staff so you can rest assured that our services are top notch!
Each project is unique and we will take the time to discuss all of the pertinent details with you to ensure that you are 100% satisfied with the quality of our work. We ensure the highest level of accuracy and provide a variety of different turnaround times based on your needs. Whether you need next day delivery or prefer our standard 1-2 day or 1-2 week options; we are here to help you!

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